Frequently Asked Questions

  • Do you offer free estimates?

    When you purchase your flooring from The Carpet Tree, a free in home estimate is part of our full service process. We measure your space ourselves — no third party measuring service — so you get an accurate estimate before you commit to anything. No guesswork, no surprises on your invoice.

  • Do you move furniture?

    Yes, our installation team moves large furniture as part of the installation process. We ask that you remove breakables, electronics, and small personal items from the room prior to our arrival.

  • How long does installation take?

    Installation time varies depending on the size of the space and the type of flooring. We'll give you a realistic timeline during your consultation so you can plan accordingly.

  • Do you offer financing?

    Yes! We offer financing options to help make your flooring project fit your budget. Ask us for details when you visit the showroom.

  • What types of flooring do you carry?

    We carry carpet, luxury vinyl plank and tile, engineered hardwood, ceramic and porcelain tile, and commercial flooring options including broadloom carpet, carpet tile, LVP, LVT, and VCT.

  • How do I know which flooring is right for my home?

    That's exactly what we're here for! Come into our showroom and we'll walk you through your options based on your lifestyle, your budget, and the specific needs of your space. We've been helping Jacksonville families make this decision for over 50 years.